Customer Satisfaction18/10/2023|By Maurizio Gentile Welcome to your Customer Satisfaction Company name User name User role 1 out of 7 Requests for quotes response times Not at all satisfied Slightly satisfied Neutral Very satisfied Extremely satisfied None Commercial offers and/or order confirmations completeness of contents Not at all satisfied Slightly satisfied Neutral Very satisfied Extremely satisfied None Supplied products purchase price Not at all satisfied Slightly satisfied Neutral Very satisfied Extremely satisfied None Urgent requests or purchase order changes handling Not at all satisfied Slightly satisfied Neutral Very satisfied Extremely satisfied None Urgent orders fulfillment flexibility Not at all satisfied Slightly satisfied Neutral Very satisfied Extremely satisfied None After-sales service responsiveness and clarity Not at all satisfied Slightly satisfied Neutral Very satisfied Extremely satisfied None On-time delivery of products Not at all satisfied Slightly satisfied Neutral Very satisfied Extremely satisfied None Problem reporting and complaints handling Not at all satisfied Slightly satisfied Neutral Very satisfied Extremely satisfied None 2 out of 7 Product quality Not at all satisfied Slightly satisfied Neutral Very satisfied Extremely satisfied None Product packaging suitability Not at all satisfied Slightly satisfied Neutral Very satisfied Extremely satisfied None Supplied product compliance with product requirements Not at all satisfied Slightly satisfied Neutral Very satisfied Extremely satisfied None Identification and labeling of supplied products Not at all satisfied Slightly satisfied Neutral Very satisfied Extremely satisfied None Handling of technical requests about products Not at all satisfied Slightly satisfied Neutral Very satisfied Extremely satisfied None Study and creation of new products Not at all satisfied Slightly satisfied Neutral Very satisfied Extremely satisfied None 3 out of 7 Communication with our company Not at all satisfied Slightly satisfied Neutral Very satisfied Extremely satisfied None Website Not at all satisfied Slightly satisfied Neutral Very satisfied Extremely satisfied None Socials and newsletters Not at all satisfied Slightly satisfied Neutral Very satisfied Extremely satisfied None 4 out of 7 Importance of working with a UNI EN ISO 9001:2015 (Quality Management System) certified company Not important at all Slightly important Neutral Very important Extremely important None Importance of working with a UNI EN ISO 14001:2015 (Environmental Management System) certified company Not important at all Slightly important Neutral Very important Extremely important None Importance of working with a UNI EN ISO 50001:2018 (Energy Management System) certified company Not important at all Slightly important Neutral Very important Extremely important None Importance of working with a FSSC 2200 (Food Safety Management System) or similar certified company Not important at all Slightly important Neutral Very important Extremely important None 5 out of 7 Overall satisfaction Not at all satisfied Slightly satisfied Neutral Very satisfied Extremely satisfied None 6 out of 7 Comments and suggestions 7 out of 7 Time's up PrecedenteProssimo
