Customer Satisfaction18/10/2023|By Maurizio Gentile Welcome to your Customer Satisfaction Company name User name User role 1 out of 7 Requests for quotes response times Not at all satisfied Slightly satisfied Neutral Very satisfied Extremely satisfied Commercial offers and/or order confirmations completeness of contents Not at all satisfied Slightly satisfied Neutral Very satisfied Extremely satisfied Supplied products purchase price Not at all satisfied Slightly satisfied Neutral Very satisfied Extremely satisfied Urgent requests or purchase order changes handling Not at all satisfied Slightly satisfied Neutral Very satisfied Extremely satisfied Urgent orders fulfillment flexibility Not at all satisfied Slightly satisfied Neutral Very satisfied Extremely satisfied After-sales service responsiveness and clarity Not at all satisfied Slightly satisfied Neutral Very satisfied Extremely satisfied On-time delivery of products Not at all satisfied Slightly satisfied Neutral Very satisfied Extremely satisfied Problem reporting and complaints handling Not at all satisfied Slightly satisfied Neutral Very satisfied Extremely satisfied 2 out of 7 Product quality Not at all satisfied Slightly satisfied Neutral Very satisfied Extremely satisfied Product packaging suitability Not at all satisfied Slightly satisfied Neutral Very satisfied Extremely satisfied Supplied product compliance with product requirements Not at all satisfied Slightly satisfied Neutral Very satisfied Extremely satisfied Identification and labeling of supplied products Not at all satisfied Slightly satisfied Neutral Very satisfied Extremely satisfied Handling of technical requests about products Not at all satisfied Slightly satisfied Neutral Very satisfied Extremely satisfied Study and creation of new products Not at all satisfied Slightly satisfied Neutral Very satisfied Extremely satisfied 3 out of 7 Communication with our company Not at all satisfied Slightly satisfied Neutral Very satisfied Extremely satisfied Website Not at all satisfied Slightly satisfied Neutral Very satisfied Extremely satisfied Socials and newsletters Not at all satisfied Slightly satisfied Neutral Very satisfied Extremely satisfied 4 out of 7 Importance of working with a UNI EN ISO 9001:2015 (Quality Management System) certified company Not important at all Slightly important Neutral Very important Extremely important Importance of working with a UNI EN ISO 14001:2015 (Environmental Management System) certified company Not important at all Slightly important Neutral Very important Extremely important Importance of working with a UNI EN ISO 50001:2018 (Energy Management System) certified company Not important at all Slightly important Neutral Very important Extremely important Importance of working with a FSSC 2200 (Food Safety Management System) or similar certified company Not important at all Slightly important Neutral Very important Extremely important 5 out of 7 Overall satisfaction Not at all satisfied Slightly satisfied Neutral Very satisfied Extremely satisfied 6 out of 7 Comments and suggestions 7 out of 7 Time's up PrecedenteProssimo
